You have the right to file a complaint at any time. You also have a right to request an appeal for any denied behavioral health services within sixty (60) days of the notice of denied services.
Health Colorado will help you file a complaint or appeal. You may call our Complaint and Appeals Coordinator at 888-502-4185. This is a free call. They will help answer your questions and will send you any forms that may be required. If you need interpreter services because you do not speak English, are Deaf, or are hard of hearing, please make sure to tell us. Health Colorado will arrange for interpreter services upon your request.
- Complaint Guide
- Appeal Guide
- State Fair Hearing Guide
- Ombudsman Policy
- Designated Client Representative (DCR) form
- Designated Client Representative (DCR) form – Spanish
- Release of Information (ROI) form
- Autorización para que Beacon Health Options (Opciones de Salud de “Beacon”) divulgue información confidencial
- Request for Appeal form