Contact Us

We are here to help!

Customer Service: 888-502-4185 (toll free)
Care Coordination: 888-502-4186 (toll free)
Admin Line: 888-502-4187 (toll free)
Claims: 800-888-3944 (toll free)
coproviderrelations@carelon.com

National Provider Line: 1-800-397-1630

Clinical Authorizations: 1-888-502-4185

Carelon Behavioral Health EDI Help Desk:
1-888-247-9311 and press option 3,
Monday thru Friday, 8 a.m. – 6 p.m. EST

Claims Mailing Address:
Carelon Behavioral Health
Attn: Health First Colorado Claims
PO Box 1850
Hicksville, NY 11802-1850

Claims Appeals Mailing Address:
Carelon Behavioral Health
Attn: Grievance and Appeals
PO Box 1851
Hicksville, NY 11802-1851