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Customer Service: 888-502-4185 (toll free)
Care Coordination: 888-502-4186 (toll free)
Admin Line: 888-502-4187 (toll free)
Claims: 800-888-3944 (toll free)
coproviderrelations@carelon.com

National Provider Line: 1-800-397-1630

Clinical Authorizations: 1-888-502-4185

Carelon Behavioral Health EDI Help Desk:
1-888-247-9311 and press option 3,
Monday thru Friday, 8 a.m. – 6 p.m. EST

Claims Mailing Address:
Carelon Behavioral Health
Attn: Health First Colorado Claims
PO Box 1850
Hicksville, NY 11802-1850

Claims Appeals Mailing Address:
Carelon Behavioral Health
Attn: Grievance and Appeals
PO Box 1851
Hicksville, NY 11802-1851

Copyright © 2023 Carelon. All rights reserved. Member Protections
Members are protected under the Federal Mental Health Parity and Addiction Equity Act (MHPAEA). This act states that there are not more limits on your behavioral health benefits than your physical health benefits. If you feel these rights have not been upheld, you can call the Behavioral Health Ombudsman at 303-866-2789, Email them at: ombuds@bhoco.org, or go online at: behavioralhealthombudsman.colorado.gov.
Land Acknowledgement
We would like to acknowledge that the land we live, work, learn, and commune on is the original homelands of many tribal nations. We acknowledge the painful history of genocide and forced removal from this territory, and we honor and respect the many diverse Indigenous peoples still connected to this land on which we gather. To learn more about territory acknowledgement, visit native-land.ca.

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